This Privacy Policy explains how we collect, use, protect, and share personal information when you use our website and services. We are committed to maintaining the privacy and security of your personal data in accordance with the highest standards of privacy protection. We take your privacy seriously, and we comply with the applicable privacy laws, including the UAE Federal Law No. 2 of 2019 on the Use of Information and Communication Technology (ICT) and the Dubai Data Protection Law. By using our website and services, you agree to the collection, use, and sharing of your personal data as described in this policy.
1. Data Collection
We may collect personal information from you in several ways when you interact with our website. This can include, but is not limited to, the following types of information:
- Personal Identification Information: This includes your name, email address, postal address, phone number, or other contact information you voluntarily provide.
- Payment Information: If you make a purchase or conduct transactions on our website, we collect payment-related data such as credit card or debit card details, billing address, and other necessary financial details to process payments.
- IP Address: We may collect your IP address for tracking website usage and providing location-based services.
- Cookies and Tracking Data: We collect data through cookies and similar technologies to analyze how you use our website and to improve your browsing experience. Please see the “Cookies” section below for more details.
- Usage Data: This includes information on how you access and use our website, including your browsing activity, click patterns, and the time spent on various pages. This helps us improve our website’s functionality and performance.
We collect personal data only when you provide it voluntarily (e.g., when you create an account, fill out a form, make a purchase, or sign up for a newsletter). We may also collect certain information automatically through the use of cookies and other tracking technologies to improve your experience with our website.
2. Data Usage
We use the personal data we collect for several purposes, including but not limited to:
- Providing Services: We use your personal information to provide the services you request, process transactions, and ensure smooth communication with you.
- Improving Website and Services: We use the data collected to analyze how users interact with our website, which allows us to make improvements to website design, functionality, and overall user experience.
- Marketing and Communication: If you have opted in to receive marketing communications or newsletters, we may use your email address to send you information about our services, products, promotions, and updates. You can unsubscribe from these communications at any time by following the opt-out instructions included in each email.
- Customer Support: We may use your data to respond to inquiries, provide support, and address any issues or concerns you may have regarding the website or services.
- Compliance with Legal Requirements: We may use your personal data to comply with legal obligations, resolve disputes, enforce agreements, or protect our rights or the rights of others.
3. Data Sharing
We understand the importance of protecting your personal data and do not share your personal information with third parties unless necessary for the following purposes:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services to you (e.g., payment processors, hosting providers, marketing services). These service providers are obligated to protect your data and use it only for the specific purposes we outline.
- Legal Compliance: We may disclose your personal data if required by law, such as complying with a subpoena, court order, or legal process. We may also disclose your data in response to a legitimate request from a government agency or to protect the rights, property, or safety of our company, employees, or others.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if any change in ownership or uses of your personal information occurs.
We do not sell or rent your personal data to third parties for marketing purposes without your consent.
4. Data Protection
We take appropriate technical and organizational measures to safeguard the personal data we collect from loss, theft, unauthorized access, alteration, or destruction. These measures include but are not limited to:
- Encryption: We use encryption technologies to secure sensitive data, such as payment information, during transmission over the internet.
- Secure Storage: Personal data is stored in secure, access-controlled environments. We implement industry-standard security protocols and practices to prevent unauthorized access to your data.
- Access Control: Only authorized personnel have access to personal data. All employees and service providers handling your data are required to comply with strict confidentiality obligations.
However, please note that no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of any data you transmit to us.
5. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that enable us to recognize your preferences, track website usage, and improve the performance of the website.
- Types of Cookies: We use different types of cookies, including session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).
- Why We Use Cookies: Cookies are used to remember your preferences, analyze website traffic, track your activity, and personalize your experience.
- Managing Cookies: You can choose to disable or manage cookies through your browser settings. However, please note that disabling cookies may limit your ability to use some features of the website.
By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Policy.
6. User Rights
Under applicable data protection laws, you have certain rights concerning your personal data, including:
- Right to Access: You have the right to request access to the personal data we hold about you and obtain a copy of that information.
- Right to Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you can request that we correct or update it.
- Right to Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.
- Right to Restrict Processing: You can request that we limit the processing of your personal data in specific circumstances.
- Right to Object: You may object to the processing of your personal data for certain purposes, including marketing communications.
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format to transfer to another data controller.
To exercise your rights, please contact us using the contact details provided below.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. If you have an account with us, we will retain your data as long as your account is active or as needed to provide services. If you request the deletion of your data, we will take reasonable steps to comply with your request, subject to any retention requirements for legal or business purposes.
8. International Transfers
If we transfer your personal data outside of the UAE, we ensure that appropriate safeguards are in place to protect your data. These safeguards may include entering into standard contractual clauses with third parties or ensuring that the recipient country has an adequate level of data protection.
By using our website, you acknowledge and consent to the transfer of your personal data to other jurisdictions, including countries that may not offer the same level of data protection as the UAE.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or to comply with legal requirements. We will post any updates on this page, and the revised version will be effective as of the date indicated at the top of the policy. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights as described above, please contact us at:
+97150 48 300 48
Villa 117b, Royal Aesthetica
Polyclinic – Jumeirah 1 – Dubai
United Arab Emirates
